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Can pay and reward transparency increase trust in the workplace?
The more I delve into the reality of working practices in Italy, the more I realise that in spite of the general tendency to embed random...
16 feb 2023Tempo di lettura: 3 min


Kind customer service: novel idea or just common sense?
I am always amazed by the ability of the average Italian to be ever so helpful, friendly and personable when it comes to forging...
12 gen 2023Tempo di lettura: 2 min


'Something old, something new...'
As December is coming to a close it is customary to reflect on the year that is about to finish and make plans for the year to come. I...
22 dic 2022Tempo di lettura: 2 min


It's all fun and games!
As a foreign speaker in the UK, I often found myself wondering what my interlocutor really meant by saying something seemingly innocuous...
17 nov 2022Tempo di lettura: 2 min


"Cuppa, anyone?"
Starting a new job is always a stressful experience, more so if you need to walk into the workplace and introduce yourself to new...
20 ott 2022Tempo di lettura: 2 min


Communication seems to be the hardest word
I have been spending the last few days mulling over the difference between speaking and communicating, especially when you need to do so...
6 ott 2022Tempo di lettura: 2 min


An exciting adventure
As an alumna of the University of Kent, I was recently reminded that fifteen years ago this week I started my undergraduate course in...
22 set 2022Tempo di lettura: 2 min


Believe in yourself
How have your last two weeks been? Mine have been spent studying and learning as, contrary to my initial belief, the ability to serve...
8 set 2022Tempo di lettura: 2 min


Start with Why
If you are not familiar with the work of Simon Sinek, you need to know that he is probably one of the most charismatic writers and...
25 ago 2022Tempo di lettura: 2 min


Be noisy in the right place!
I have always found that August is the perfect month for reflection. As I am working on the website, thinking about the courses and the...
12 ago 2022Tempo di lettura: 2 min
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